Akio Mail Center has a host of productivity tools that enable
the agent to respond faster to customer queries. These go
beyond providing pre-answered templates to frequently asked
questions:
Email
Grouping
Productivity
can be improved even further by sending a single reply
to several requests on the same subject.
Multilingual
Interface
Requests
can be received and processed in several languages.
Operators can change the software language while they
are working. The system currently supports English,
French and German; other languages are currently being
developed.
"Click
and Act" user interface
The
interface has been designed to be as user-friendly
as possible, to minimise the number of user actions
required in any operation.
