Your Friend - “I have some big news. I am moving to Australia in a few months!!”
You - “Nice! I’m glad you got the Job. I’m not jealous… much!”
Non-mutual Friend - “Generic congratulations/shock!!!” = Irrelevant email notification from Facebook
Non-mutual Friend - “Generic congratulations/shock!!!” = Irrelevant email notification from Facebook
Non-mutual Friend - “Generic congratulations/shock!!!” = Irrelevant email notification from Facebook
Non-mutual Friend - “Generic congratulations/shock!!!” = Irrelevant email notification from Facebook

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Recently our Principal Email Marketing Consultant – Sean Duffy, was interviewed by Ciaran from Target Internet on his views on all things Email Marketing.

Listen to a podcast of the Interview for some useful insights into email marketing topics ranging from customer relationship strategies and design tips all the way through to email analytics, the recent data breaches effecting the industry and the what the future may hold for email marketing.

You can view this and other digital marketing podcasts at www.targetinternet.com

If you would like to discuss any of the topics covered in this podcast please get in touch.

This might sound strange for an email company, but for certain activities we hate email. One such activity is the collecting of feedback from various sources, on what needs to be tweaked in an email campaign.

Endless chains of emails are sent between those giving feedback and the person making the changes. This person needs to make sure they do not miss any changes, while trying to decipher ambiguous change requests.

To address this problem, Emailcenter have introduced a tool to streamline the feedback process and improve communication. The video below demonstrates this, but here is a summary of the key features:

• Provide feedback by drawing on top of the email – remove ambiguity with visual annotations, so everyone is clear what the feedback means.
• Each comment is easily identifiable to the region and commenter, helpfully stored in one location, to make it easy to review all comments.
• Comments are archived for auditing purposes.

To understand how the Collaboration tool can make your email team more efficient, call the Support team on 01327 355871.

The rise of the smartphone over the last few years has been phenomenal. It seems as though almost everyone has either an iPhone, Android or Blackberry.

Whilst most B2C email recipients do not read their emails on their smartphones, the numbers are growing. In fact, according to a recent survey by Knotice 1 in 5 B2C emails are being read on a mobile handset.

With this ever increasing mobile activity for emails, we thought it was time to give you some tips on creating a mobile friendly version of your marketing emails.

I personally think that its more time efficient to create an online mobile friendly version (similar to a weblink) rather than setting up two versions of each email, but the tips below are valid for both methods:

• Make sure that you are sending a text alternative to your HTML version.

• Recommended width of 320 pixels (Max 600 pixels), the list below is in order of market share:
  1. Iphone – 320 pixels
  2. Android – 480 pixels
  3. Blackberry – 360 pixels
• Stick to a single column layout and make sure the content is left aligned

• Keep images to a minimum and make sure they are small in size

• Automatic text resizing – many mobile devices automatically resize your fonts, which can impact on the design. Use the CSS rule below to disable this:
  -webkit-text-size-adjust: none;

• Space your links out! It can be troublesome clicking the correct link on a touch screen so make it as easy as possible.

• Is your website mobile friendly? It’s all well and good optimising your email marketing for mobile devices but make sure the landing pages you are directing them to are as well.

• Test your work – make sure that you thoroughly test your web version before going live.
  There are some great tools out there for this, such as Litmus.

If you wish to discuss any of this with us, then please email the client services team or call us on 01327 355871.

Maxemail offers Salesforce.com users a closed-loop system with data held in Salesforce being synchronised with Maxemail, and Maxemail reporting data stored against each contact record within Salesforce.

Synchronising lists between Salesforce & Maxemail

In Maxemail right click on the list you wish to add Salesforce data to and select ‘New Scheduled Imports’.

Here you will need to enter your Salesforce details & choose a report to import:

Using the Salesforce reports option makes it much easier to choose which customers to pull into your list.

Then you will need to map the fields from your Salesforce report with your fields in Maxemail:

Finally you need to define a schedule of how often you want the scheduled import to run:

Salesforce data will now be automatically imported into Maxemail without any manual intervention.

Viewing Email Activity against each contact record

All email activity is stored against each contact. Simply go to a Contacts page and you will see our tab listing all the emails they have been sent, and what they did with each email:

Click on this to get more detail on what they did with an email:

To get a detailed demonstration of Salesforce & Maxemail working together call your Account Manager on 01327 350921.