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Facebook reduces email frequency and aims to increase relevance

Published 14th September, 2011 by Craig Loynes

Your Friend - “I have some big news. I am moving to Australia in a few months!!”
You - “Nice! I’m glad you got the Job. I’m not jealous… much!”
Non-mutual Friend - “Generic congratulations/shock!!!” = Irrelevant email notification from Facebook
Non-mutual Friend - “Generic congratulations/shock!!!” = Irrelevant email notification from Facebook
Non-mutual Friend - “Generic congratulations/shock!!!” = Irrelevant email notification from Facebook
Non-mutual Friend - “Generic congratulations/shock!!!” = Irrelevant email notification from Facebook

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Digital Marketing Podcast: Emailcenter

Published 26th August, 2011 by Craig Loynes

Recently our Principal Email Marketing Consultant – Sean Duffy, was interviewed by Ciaran from Target Internet on his views on all things Email Marketing.

Listen to a podcast of the Interview for some useful insights into email marketing topics ranging from customer relationship strategies and design tips all the way through to email analytics, the recent data breaches effecting the industry and the what the future may hold for email marketing.

You can view this and other digital marketing podcasts at www.targetinternet.com

If you would like to discuss any of the topics covered in this podcast please get in touch.

V6 Preview – Automated Split Testing

Published 5th May, 2011 by Sean Duffy

Maxemail has had a powerful A/B Split Testing function for many years, that allows you to easily test anything about your email campaigns, to random samples of your lists. We have now enhanced this to make it even easier and quicker to use, allowing you to automate the picking of a winner for when you are not around to do so.

Here is a screenshot of the updated Split Testing screen:

Here you can see there are new icons along the top to open, copy, delete or create emails for this Split Test. The best way of adding different versions into the test, is to create one version you are happy with, copy it and change the one element you are testing in the other emails.

The other new icon in here is the “New Winner…” option. This opens the following dialogue box:

Simply select which metric Maxemail should decide the winning version upon. For example selecting “Total Unique Opens” will mean Maxemail chooses the winner that has the highest percentage of unique opens.

The next dropdown allows you to specify when the winner should be picked and sent to the remaining people on your list, which have not already received one of these emails:

Schedule a A/B Split Test

When you do start using the updated feature, remember these key elements of best practice:

  • Leave it long enough for results to become clear – even a subject line test might take 12 hours to be reliable
  • Use a sample size of at least 2,500 people per test, ideally 5,000
  • Change only one thing per test, otherwise you will have no idea what impact each element has had. This includes when you send the email, so make sure you send the tests at the same time
  • Choose the right statistic to pick your winner from. While open rate might appear to be the best statistic for a subject line test, we often prefer to use click-thru rate. This is because if one subject line is directly related to the offer at the top of the email, this might generate more clicks, even if less people open it. After all these people are opening the email because of what is in the subject line.

The new ‘A/B Split Testing’ function will be available 9th May, 2011, as part of the V6 release.

Emailcenter Win Silver at the Travel Marketing Awards

Published 25th March, 2011 by Craig Loynes

Emailcenter won the Silver standard award at the Travel Marketing Awards last night. We received this award for the innovative work we have done for environmentally friendly adventure holiday company – ResponsibleTravel.com.

This award is the latest in a long list of reasons why companies are turning to Emailcenter to deliver highly innovative and targeted email marketing campaigns to their customers.

By using behavioural data captured from their website, ResponsibleTravel.com were able to target their customers with highly relevant holiday emails, resulting in a 254% increase in conversions of prospects.

Read the ResponsibleTravel.com case study.

To discuss how behavioural targeting can help your email marketing get in touch >

Please stop mentioning the World cup

Published 30th June, 2010 by Sean Duffy

stop_world_cup_emails_pleaseOver the last few weeks various brands have decided it’s a good idea to fill my inbox with irrelevant junk which tries to work on the back of the World Cup. The problem with this is many of the links are extremely tenuous – ‘England are out so treat yourself to something nice’ has been the constant theme this week. It’s so predictable I know the email is coming before I receive it.

No value is  added to the email by mentioning the World Cup, it just seems marketers think that this  cuts through the clutter and empathises with their customer base. It doesn’t – it just adds to the clutter of all those other brands and their tenuous World Cup links. It all just reminds me of a politician claiming to like the coolest band of the moment in case it improves their street cred.

Just like I don’t want our politicians spouting on about their hip music collection I don’t want my favourite clothing retailers talking to me about football – that’s why the BBC Sport website and talkSPORT radio exist.

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