Technology is probably only 50% of the decision when selecting an email vendor – the rest is based upon the level of service. At Emailcenter, our team are geared up to react quickly as we know how important it is to get help when you need it. Here is why real-time support is crucial for your email marketing and why we think our support service stands out.
You need a response now
When a customer contacts us they don’t want to wait until tomorrow for an answer. Perhaps they are about to go into a meeting and have to finalise their email campaign there and then. Waiting for an answer means they can’t move on and get on with the next task on their to-do list, so we aim to answer all queries there and then where possible.
Someone who knows you
We are not the biggest ESP – but size is not important nowadays. In fact, there are huge advantages of working with a smaller ESP, namely that you know who you are talking with each time, and our support team learn about your business and how you go about your email marketing. As a result, there is no time wasted through misunderstandings or having to explain why you are trying to do something each time, we already know.