Training and Support
“Our previous provider’s typical support response time was 24-48 hours which was simply too slow. Since moving to Emailcenter, typical response times have reduced dramatically to under 15 minutes.” – 9xb
We believe that our dedicated support service sets us aside from other email service providers. Our team pride themselves on delivering a personalised and prompt service to all Maxemail Users to ensure they feel confident in using the tools available and can continue to build campaigns that benefit their business.
The Onboarding Process
Once a contract is agreed, our in-house team take all new clients through an onboarding process to tailor their Maxemail account setup. This involves software integration, custom domain and DKIM setup, any creative elements and the arrangement of introductory training. You will also be told about the fantastic telephone and email support service that’s offered to all as standard!
Introductory Platform Training
One of the team will schedule a training session to run through the extensive range of tools and features available to you in Maxemail. This is usually carried out via the telephone using an online presentation, but an on-site training session can also be arranged for those who need it.
On-going Telephone and Email Support
Whilst you’re a Maxemail User you can enjoy unlimited telephone and email support from our experienced in-house team.
You’ll work with a single point of contact, when possible, from our first-line support team should you need help using the tools within the platform. Our second-line support team will be on standby to assist with any technical issues or requirements.
support tickets were raised
via telephone or email
of Maxemail Users were happy
with the service received
of support queries were answered
by the team within one hour
The Emailcenter Community
This is a central place for all Maxemail Users to provide feedback, submit suggestions and keep up to date with the development of the platform, whilst being able to access the user manual and other useful tips.
Other Support Services Offered
Further to the above training and support services, we also offer hands-on support to help businesses manage their email marketing programme and develop their overall strategy. Our Maxservices team can provide a range of bespoke services upon request, from campaign creation and automation setup to reporting and analysis.